Privacy Policy

1. Introduction

Zoran Bet ("we", "us", or "our") is a licensed online gaming and sports betting platform operated from Harare, Zimbabwe. We are licensed and regulated by The Lotteries and Gaming Board of Zimbabwe, in accordance with the Lotteries and Gaming Act [Chapter 10:26].

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and mobile applications.

2. Information We Collect

We collect information that you provide directly to us, including:

• Full name, username, and date of birth
• Phone number and email address
• Payment information and transaction history
• Identity verification documents as required by Zimbabwean law
• Account activity, betting history, and gaming preferences

We also automatically collect:

• Device information (type, operating system, browser)
• IP address and general location data
• Usage patterns, session duration, and pages visited

3. How We Use Your Information

We use your personal information to:

• Create, manage, and secure your account
• Process deposits, withdrawals, and betting transactions
• Verify your identity and comply with anti-money laundering (AML) regulations
• Provide customer support and respond to inquiries
• Detect and prevent fraud, cheating, and unauthorized access
• Comply with licensing requirements set by The Lotteries and Gaming Board
• Send service-related notifications about your account
• Improve and optimize our platform and services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Regulatory authorities: The Lotteries and Gaming Board of Zimbabwe and other government bodies as required by law
• Payment processors: To facilitate deposits and withdrawals via Telebirr, M-Pesa, and other approved payment methods
• Service providers: Third-party vendors who assist with hosting, analytics, and fraud detection under strict confidentiality agreements
• Law enforcement: When required by court order, subpoena, or to protect the safety and rights of our users

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and regular security audits. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your personal information for as long as your account is active and for a minimum of five (5) years after account closure, as required by the Lotteries and Gaming Board of Zimbabwe for audit and compliance purposes. Transaction records may be retained longer as required by applicable financial regulations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account (subject to regulatory retention requirements)
• Opt out of promotional communications
• Withdraw consent for data processing where applicable

8. Responsible Gaming

We are committed to promoting responsible gaming. We offer self-exclusion tools, deposit limits, and cooling-off periods. If you believe you have a gambling problem, please use our responsible gaming tools or contact our support team.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.